学者 在线学习 技术支持
在线学习

Distance Learning 技术支持

Our 技术支持 mission is to continually enhance services 和 exceed online student expectations through timely 和 consistent high quality 和 professional IT support. We achieve this by providing customer-focused support that provides multiple service level channels 和 technical resolutions to support online community challenges.

帮助热线支持

圣安东尼奥学院 Helpdesk

电话: 210-486-0777
电子邮件: sac-helpdesk@aplrealestate.com

 操作时间
星期一至五:上午八时至下午五时

地区的支持
中央帮助台

电话: 210-485-0555
免费: 866-493-3947 
电子邮件: helpdesk@aplrealestate.com

 操作时间
星期一至五:上午8时至12时
星期六:上午9点至晚上9点
周日:上午11点至12点

未经预约而来的支持

OTS服务中心

地点: Moody Learning Center (MLC) 207 

大学-funded, no-charge services available (了解更多) 

爱思科技商店

地点: Moody Learning Center (MLC) 207

 Affordable repair services 和 educational sales discounts available (了解更多)

 

For quick support have the following info ready:
  • 全名和ace ID
  • contact information (phone number 和 e-mail).
  • computer type 和 operating system (e.g., PC or Mac; Windows Version, Mac OSX Version, 等.)
  • type of internet connection (DSL, Cable, Fiber Optic, Wifi 等.)
  • info on primary browsers used (e.g., Microsoft Edge, Internet Explorer, Chrome, Firefox, Safari).
  • location of access (home, work, internet Café, 等.)
  • description of the problem (accessing a computer, 打开文件, 病毒问题, 下载软件, 等.)


快速链接

Technical Skills Checklist

服务目录

技术研讨会

Minimum Technical Requirements

浏览器检查表

免费Office 365
帮助信息:
学生证号码 Student ID numbers have been assigned to all SAC students for conducting 大学 business including registering for classes 和 requesting transcripts. ID numbers are sometimes referred to as your "Banner Student ID".
学生电邮帐户 All Students of 圣安东尼奥学院 are REQUIRED to maintain an email account through 阿拉莫大学 for use with all 大学 related business. Email can be accessed via our web portal – ace.
ace ace is 圣安东尼奥学院’s web portal that serves as the single point of entry for our systems 和 services. Not only does the portal allow access to Banner self-service modules, it also forms a cohesive 和 flexible interface that supports the integration of other university systems such as Canvas, eLumen, 等.  For help on how to use your ace 点击这里.
阿拉莫大学 手机应用程序 澳门新葡京博彩区 手机应用程序 offers instant access to a variety of college resources to help keep you up-to-date with 圣安东尼奥学院 news 和 information. It's the must-have app for all members of 澳门新葡京博彩区!  点击这里 了解更多.
Canvas All online courses at SAC are delivered via our course portal, Canvas. You can access Canvas directly through ace. 登录到 ace 然后点击 画布上的链接 位于右边. For help with Canvas, please click on the 帆布学生指南
Read more Distance Learning 入门技巧 和 Frequently Asked Questions